SAN DIEGO, February 22, 2017 – The Technology Services Industry Association (TSIA), the leading association for today’s technology and services organizations, has announced that TSIA president and CEO, J.B. Wood, will be joining the CEO of Gainsight, Nick Mehta, and the CEO of ServiceSource, Chris Carrington, for a half-day executive symposium about how to keep and grow customers through customer success initiatives. The roadshow series will make stops in three cities in April.
As more technology companies move towards “as-a-service” (XaaS) business models, they have become highly focused on how to keep and grow customers. For many, this requires rethinking their traditional organizational structures, processes, and customer engagement models. As a result, the concept of customer success that focuses on helping customers achieve specific business outcomes with their technology investments has become critical to the success of companies with a recurring revenue business model. This is especially important for companies in the cloud.
Senior technology and services executives are invited to join the CEOs of the trifecta of customer success thought leadership—TSIA, Gainsight, and ServiceSource—in a half-day executive symposium roadshow called, “Win the Race to Keep and Grow Customers” that spans three dates and three cities At this event, attendees will learn how to drive customer retention and expansion for their recurring-revenue company with such topics as:
- How to build and scale a customer engagement model to support a thriving recurring revenue business.
- Strategies to kick off, implement at scale, measure, and prepare for a successful customer success journey.
- How a holistic approach to customer success can accelerate growth and recurring revenues.
- Insights on a structured customer engagement framework.
- The “Who, What, Why, and How” of a successful recurring revenue business.
“At TSIA, we’ve been collecting research and benchmark data, building business frameworks, and monitoring best practices around customer success since its inception and throughout its evolution over the past few years. As such, we’ve seen how the concept of delivering business outcomes to customers has impacted the technology industry, as well as what trends in customer success we can expect in the future,” said president and CEO of TSIA, J.B. Wood. “I’m looking forward to joining fellow leaders in the customer success sphere, Nick Mehta and Chris Carrington, to share our expertise on how to keep and grow customers in this exciting era of recurring revenue business models.”
The dates and locations for the executive symposium roadshow are as follows:
- April 11, 2017 – Boston, MA at the Four Seasons
- April 13, 2017 – Austin, TX at the Archer Hotel
- April 18, 2017 – Seattle/Kirkland at the Woodmark Hotel
Registration is $99.00 per person for each half-day event, which will be followed by an evening networking reception. Click here to register.